Frequently Asked Questions
Regaldive are able to answer any questions that you may have. If you still need assistance then please do not hesitate to call our friendly team on 01353 659 999.
- What do Regaldive do to minimise their impact on the environment?
- Is my money safe if I book with you?
- Why should I book my dive pack in advance - is it really cheaper?
- Where can I get the full Regaldive booking terms & conditions?
- How do I book with Regaldive?
- I haven't been diving very long and am not sure how to go about taking the next steps
- Can I take out diving holiday insurance with you?
- What should I do if need emergency funds whilst on holiday?
- What do you do with my personal information?
- Am I medically fit to dive?
1. What do Regaldive do to minimise their impact on the environment?
Regaldive have been working with responsible local suppliers for many years. We feel strongly that we have a duty to help minimise, wherever possible, any negative impacts of tourism on local communities and the environment. Regaldive are proud to support the Marine Conservation Society (MCS) and also work alongside Climate Care to offset carbon emissions. View our Responsible Tourism page for full details >
2. Is my money safe if I book with you?
Yes! The air holiday packages offered by Regaldive are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 2990. This means that your money is completely safe. What's more, we've been around for over 20 years, and have the security of being part of a larger group, Holidaybreak plc.
Many people do not realise that when you book elements of your holiday separately (such as flights, accommodation or overseas dive packages) you may not have adequate financial protection - meaning that if the operation goes bust, you could loose your money.
Booking with a tour operator such as Regaldive, who are ATOL protected means that your money is secure. This allows you to book with confidence, leave the organising to us and get on with enjoying your diving holiday.
3. Why should I book my dive pack in advance - is it really cheaper?
There are three distinct advantages in reserving your diving in advance.
Firstly, you can be confident that the dive centre you will be booked with is a safe and reputable dive centre in that destination.
Secondly, if you are travelling during a busy time (and remember that just because it is not a busy time in the UK to travel, does not apply to other nationalities from other countries), there is no guarantee that the dive centre will be able to offer you what you would like in the timescale you have in mind. This particularly applies to courses, where divers to instructor ratios change according to the type of course, the age of people participating, prevailing local conditions etc.
Thirdly, in the majority of cases, you will pay less for your dive package when reserving in advance, due to the agreements we have in place with our longstanding suppliers. Sometimes, one forgets to take into account local taxes, bank charges, fixed local exchange rates and local credit card charges before calculating the true cost of what you are booking direct.
In short, it should give you more peace of mind.
4. Where can I get the full Regaldive booking terms & conditions?
To view Regaldive's booking conditions go to www.regaldive.co.uk/conditions.
5. How do I book with Regaldive?
Call Regaldive on 01353 659 999 to check availability for your chosen holiday.
In order to confirm your booking we will need the following:
- All passengers’ titles, first and surnames AS ON THEIR PASSPORT (we recommend you provide the names by email to avoid mistakes). Please advise us of any meal requirements or special requests.
- We require details of a form of payment to go ahead and hold your flight and confirm all services. No payment is taken until all services are confirmed.
- The majority of Regaldive’s programme outside of the Egyptian Red Sea is tailormade. This means we book the services according to each individual’s personal travel itinerary. We can therefore only request and confirm availability once we receive your payment details; the volume of enquiries we receive and the fact that suppliers will not hold provisional bookings means bookings needs to be definite to be guaranteed.
- Due to the nature of the suppliers, countries and time zones that we work with, replies can sometimes take up to 2 working days; invariably it is less and some suppliers do have online trade booking services that Regaldive can access.
- If possible, please also provide your dive qualification level, number of logged dives and passport numbers at time of booking.
Deposits and Payment
Full balance is due 64 days prior to departure. For bookings made within 63 days of departure, full balance is payable at time of confirmation. Deposit levels are listed below and only apply for bookings made 65 days or more before departure. If taking Regaldive’s insurance, cost of this will be paid on top of the deposit amount at time of confirmation.
- £100pp for a Red Sea holiday
- £150pp for Red Sea liveaboards and Fastrack course
- £200pp for a Worldwide holiday (£300pp using Singapore Airlines)
- £300pp for Worldwide liveaboards (except Aggressor, Peter Hughes or Galapogos Sky boats)
- £500pp for an Aggressor, Peter Hughes or Galapagos Sky liveaboard
We do not charge a card fee for deposit payments. However, a charge of 1.75% is made for further payments using a credit card or 2.25% for Amex cards. There is no fee if using a Maestro/Switch, debit cards or for balances paid by cheque or bank transfer.
Once we have received your deposit payment, we will despatch a confirmation invoice.
Please check the invoice thoroughly, informing Regaldive of any discrepancies within 24 hours of receipt.
Please complete the booking form and return to Regaldive.
About two weeks before departure, we will despatch your tickets and travel documents. Please check all items carefully.
Late Bookings
We are happy to handle late bookings at no extra charge, unless ‘ticket on departure’ charges are levied. These are usually £15 per person. If you book within 14 days of departure, we will require credit or debit card details. Late bookings are on a request basis and your credit or debit card will be automatically debited for full payment when availability is confirmed.
Please ensure you read the Medical and Insurance information >
6. I haven't been diving very long and am not sure how to go about taking the next steps
We have a dedicated area on our website for newly qualified divers which should answer all of your questions and alleviate any worries. Please click here >
7. Can I take out diving holiday insurance with you?
Regaldive provide diving holiday insurance through Divemaster Insurance. Please read the questions below - if you answer yes to any of the questions you will need to contact Divemaster directly on 01702 476902, otherwise you are able to book your insurance through Regaldive.
1) Have you previously suffered from any diving accident or injury?
2) Are you suffering from any condition which may render you unfit to dive?
3) Are you currently taking any medication or receiving any medical treatments?
Please note that any diver travelling over the age of 70 must provide an annual fitness to dive certificate signed by a UK Sport Diving Medical Committee Referee or HSE approved diving doctor.
For diving insurance prices please click here >
8. What should I do if need emergency funds whilst on holiday?
We are aware that sometimes, in unusual situations, our customers may require access to emergency funds while still abroad. If so, we hope you will find the following information useful.
MoneyGram offer a speedy, secure and convenient service where cash can be picked up at a MoneyGram agent worldwide within 10 minutes. Call into a Thomas Cook / Going Places travel agent to send cash immediately.
Cash Passport - If you have a Cash Passport additional funds can be loaded onto your card by calling +44 1733 457 630.
9. What do you do with my personal information?
Regaldive uses your personal information to provide you with any new features, destinations, or special offers which we think may be of interest to you. We may also use your information for internal administration of a booking and for analysis. We may need to disclose your information to third party providers of flights and tour services. However, we respect our customers' privacy and do not sell, rent, trade or give away any of your personal information for any purpose. Data Protection Legislation - Regaldive is registered on the UK Data Protection Register in the UK.
10. Am I medically fit to dive?
Please refer to BSAC and PADI's medical forms, and the information available from the London Diving Chamber - click here>
